Customer Service Dispensing Optician

Recruiter
Zest Optical
Location
England, West Midlands, Birmingham
Salary
Bonus
Posted
26 Oct 2020
Closes
23 Nov 2020
Ref
ZOP2701
Contact
Rebecca Wood
Contract Type
Permanent
Hours
Full Time

A full time Customer Service Dispensing Optician is required to work for a well-known optical lens manufacturer based in Birmingham.

You will work as part of the Customer Services Team providing support and advice to Opticians all across the UK.

Dispensing Optician - Role

  • Office based customer service position
  • Provide technical support to customers regarding dispensing issues & product technical information.
  • Develop customer engagement programs that support commercial & marketing programs.
  • Drive department efficiency & team effectiveness based on customer feedback & performance data.
  • Develop training programs to strengthen the team's ability to delight the customer.
  • Identify departmental operational/process improvement areas & proactively develop improvement actions.
  • Collaborate effectively with key internal stakeholders & across the company
  • Working 5 days a week including some Saturdays - Hours on a rota basis either 9am to 5pm, or 10am to 6pm. (Half day on a Sat)
  • An excellent salary package is on offer for the right person, which includes a generous bonus scheme, 10% pension contribution, 25 days holiday and free parking.

Dispensing Optician - Requirements

  • Qualified Dispensing Optician
  • At least 3 years dispensing experience
  • Results Driven
  • Able to work Saturdays
  • Demonstrate strong communication skills
  • Results Orientated
  • Proven leadership skills

This is an excellent opportunity for a Dispensing Optician candidate to move away from a typical retail environment, whilst still utilising your technical and customer service skills.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.