Customer Service Dispensing Optician

Zest Optical
England, West Midlands, Birmingham
26 Oct 2020
23 Nov 2020
Rebecca Wood
Contract Type
Full Time

A full time Customer Service Dispensing Optician is required to work for a well-known optical lens manufacturer based in Birmingham.

You will work as part of the Customer Services Team providing support and advice to Opticians all across the UK.

Dispensing Optician - Role

  • Office based customer service position
  • Provide technical support to customers regarding dispensing issues & product technical information.
  • Develop customer engagement programs that support commercial & marketing programs.
  • Drive department efficiency & team effectiveness based on customer feedback & performance data.
  • Develop training programs to strengthen the team's ability to delight the customer.
  • Identify departmental operational/process improvement areas & proactively develop improvement actions.
  • Collaborate effectively with key internal stakeholders & across the company
  • Working 5 days a week including some Saturdays - Hours on a rota basis either 9am to 5pm, or 10am to 6pm. (Half day on a Sat)
  • An excellent salary package is on offer for the right person, which includes a generous bonus scheme, 10% pension contribution, 25 days holiday and free parking.

Dispensing Optician - Requirements

  • Qualified Dispensing Optician
  • At least 3 years dispensing experience
  • Results Driven
  • Able to work Saturdays
  • Demonstrate strong communication skills
  • Results Orientated
  • Proven leadership skills

This is an excellent opportunity for a Dispensing Optician candidate to move away from a typical retail environment, whilst still utilising your technical and customer service skills.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.