Practice Manager - Islington
- Employer
- Specsavers
- Location
- London (Greater)
- Salary
- Competitive plus benefits
- Closing date
- 15 Nov 2020
View more
- Job Role
- Optical Management
- Sector
- Multiple Practice
- Contract Type
- Permanent
- Hours
- Full Time
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- Islington Visionplus Limited
- Angel, Islington
- General Store Manager
- Salary: £32,000 - £37,000 per annum
- Closing date 18/11/2020
- Understand and motivate retail staff to get results through managing performance positively
- Manage customer service and ensure all customer complaints are dealt with efficiently and effectively
- effectively
- Plan, manage and understand and implement highest possible levels of retail and customer service standards
- Implement retail targets based on Key Performance Indicators within the store
- Ensure staff understand the tasks and performance standards expected of them
- Set performance objectives for all retail staff and review on a regular basis
- Run regular staff meetings and performance updates
- Support the In Store Trainer to ensure that all retail staff have the appropriate skills for their role
- Manage the recruitment and induction of new staff, understand and motivate store staff to get results
- Ensure the leadership vision in the store is in line with Specsavers Vision and Values
- Utilise reports and management information in relation to Key Performance Indicators
- Set relevant performance targets and bonus schemes for all staff
- Discuss and set business objectives with the store JVP/Director
- Understand employment law and manage staff performance accordingly
- Develop commercial opportunities through effective PR, marketing and corporate products
- Create a culture of “Customer First” in store
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