Domiciliary Optical Assistant - North Wales
- Employer
- Specsavers
- Location
- North Wales
- Salary
- Competitive plus benefits
- Closing date
- 10 Nov 2020
View more
- Job Role
- Optical Assistant
- Sector
- Multiple Practice, Domiciliary
- Contract Type
- Permanent
- Hours
- Full Time
- Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey
- Ensure smooth and efficient running of the day by being well prepared and working efficiently
- Carry out elements of the eye test
- Explore customer needs thoroughly to ensure the right level of assistance is understood and provided
- Liaise with carers, family members or other people present in order to achieve a fantastic level of customer care
- Ensure good working knowledge of Specsavers products, pricing and offers providing customer value at every available opportunity
- Understand visual perception and basic visual defects
- Ensure deliveries are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
- Dispense different single vision, high index, multifocal and aspheric lenses and a range of frame types, describing their features and benefits and their costs
- Deal with customer queries around lenses, and seek to overcome objections regarding specific products and dispense the best frame and lens option for each individual customer
- Support the business with local marketing, community activity and Care Home relationship building where required by the Partners
- Utilise a laptop and be able to use systems (Acuitas, Goldvision and Office 365) to ensure efficient service, ensuring laptops are synced as required – full training to be provided
- To collect payment due on the day and complete necessary company procedures e.g. Signature Capture
- Understand and apply NHS practices and procedures including GOS paperwork/process
- Ensure that all issues that arise on the day are reported as necessary and always ensure all booked tests are completed
- Maintain patient confidentiality and ensure that patient information is processed inline with information governance and data protection regulations
- If allocated a company vehicle, ensure it is clean, presentable and driven with care at all times
- Participate in creating a positive team spirit within the business by actively seeking to improve your own knowledge and skills, participating in all training sessions and sharing knowledge and best practice across the team
- Be an ambassador for the Specsavers Home Visits Brand at all times and Specsavers Brand reputation is maintained at all times
Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated home visits staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every Home Visit.
To discuss this position in more detail, please contact Meg Francis on 01566 771899 or megan.francis@specsavers.com
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