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Divisional Contact Lens Lead

Employer
Vision Express
Location
England
Salary
Negotiable
Closing date
26 Oct 2020

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Job Role
Contact Lens
Sector
Multiple Practice
Contract Type
Contract
Hours
Full Time

Job Details

At Vision Express we're passionate about what we do, and customer satisfaction is at the top of our agenda. From our stores to our store support centre.... everyone has a key part to play.

Joining us as a Divisional Contact Lens Lead, on a 12 month fixed term contract, will require you to drive Contact Lens performance, support stores with any required training and highlight areas of concern and set clear action for implementation and resolution.

The responsibility of this position includes but is not limited to;

- Act as a coach to improve stores contact lens awareness to highlight the opportunity. Review skills of store teams and demonstrate the desired contact lens behaviours.

- Organising and delivering training professionally, clearly and at the appropriate level to gain maximum affectivity

- Embrace all new innovations and ensure implementation

- Advise stores on any issues related to contact lenses and offer advice on how to resolve them

- Ensure all stores are aligned to Vision Express Strategic performance

- Become an Eyexpert ambassador

- Building relationships with key Stakeholders to drive performance with field visits

- Review reports and interpretation of figures to aid understanding of how the store is operating

- Create a clear and concise plan of action after each store visit

- Lead the way in the changing performance and cultural behaviours

- Keep up to date with any change in the market place and any new innovations in the Contact Lens market

Key Knowledge and Skills;

- Ability to deliver exceptional service

- A collaborative team player

- Good interpersonal skills with effective communication

- Resilient, with the ability to work well under pressure

- Has a can-do attitude, strives to approach even the most difficult situations with positivity and commitment

- Positive, passionate and supportive

Company

Here at Vision Express, we’re creating something special for everyone, everywhere. We create joy in vision for our colleagues and customers. With over 600 Vision Express stores, we’re also part of the leading international optical retail group GrandVision, who is part of the EssilorLuxottica group.

You might ask, what is joy in vision? Joy in vision is about making a real difference. We’re always human and we build our relationships on trust, to create relationships that last. We’re genuinely interested in our customers and let every colleague’s voice be heard.

Our people are unique and when combined, we’re stronger than ever. We’re striving, creating, and winning – together.

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You can contact our Talent Acquisition team directly recruitment@visionexpress.com or calling us on 0115 718 1200 and one of our team will be able to help

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