Store Manager - Middlesborough

Be part of a business that recognises and rewards talent...

As our Clinic Manager at our store in Middlesborough, you’ll make sure that the store’s clinic area runs like clockwork. That means supporting other staff, making sure they’re familiar with systems and helping to deliver training. You’ll also be responsible for handling orders and dealing directly with customers in the contact centre clinic. 

Specsavers began more than 35 years ago with the vision of two optometrists, Doug and Mary Perkins, who set out to provide best-value eyecare to everybody. Their passion for optometry has led Specsavers to become the largest privately-owned optical group in the world, delivering high-quality, affordable optical and hearing care in 10 countries. And it continues to shape the lives and experience of thousands of colleagues who are developing their careers with us across the globe. We are proud of how far we’ve come as a business, now we want to see you grow with us too.

At Specsavers, we do everything in our power to help people like you get the career you want. Why? Because we know that our Clinic Managers are responsible for providing the kind of outstanding service. So, you can expect not just support and encouragement, but the kind of career development and training that are only available through a large – and growing – business like ours. 
 

Responsibilities
 

No1 for Customer Care – You’ll ensure our customer experience is executed brilliantly with every customer, every day at every time. You’ll create a ‘Customer First’ culture that recognises and rewards exemplary customer experiences and deals with customer concerns quickly and effectively. Customers will see us as ’their Optician and Audiologist’ and recommend us to family and friends. 
 

A Great Place to Work – You’ll develop a High Performing Team through Inspiring Leadership and a Performance Management Culture. You’ll own the store talent and succession plan, nurturing our best performers to fulfil their potential. You’ll recruit the very best talent and ensure they get a world-class induction into the business and a development plan to support their success.
 

Profitable Growth – You’ll drive customer demand and manage capacity through robust planning and forecasting. You’ll hero key products and deliver company-leading KPI performance. You’ll build local relationships to identify events that can drive demand and increase our market share.
 

Ready to Trade - You’ll ensure the store is safe and legal to operate at all times and that our look and feel represents the very best of the Specsavers brand. You’ll manage stock in line with customer demand and merchandise the store to match customer buying patterns. 

Our Middlesborough store is an accredited Platinum Employer – this means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of the Specsavers drive to become a famous place to work. Stores with this accreditation have been verified on five key employer standards: Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

For more information or to apply, please contact Katie Cunningham at Specsavers Recruitment Service on 01566 771892 or katie.cunningham@specsavers.com