Professional Services Consultant - MiSight 

Professional Services Consultant - MiSight - DEL1929 

Description  

JOB TITLE: Professional Services Consultant – MiSight

LOCATION: UK, Field Based  

WORKING HOURS: Monday- Friday 8:30am- 4:30pm (Flexible Working Hours)

CooperVision is a global manufacturer of contact lenses. If you’re a wearer it’s likely that you’ve tried our products as we supply to some of the UK’s largest opticians & household names. We are a global business with a presence in over 40 countries, but we operate as a “big small” company.

We have four key values that define our unique culture; we are dedicated, we are inventive, we are friendly, we are partners. Through a combination of innovative products and creative solutions, CooperVision brings a refreshing perspective to the marketplace, creating real advantages for customers and contact lens wearers.

MiSight® is a revolutionary 1 day contact lens that has been shown to significantly reduce the progression of myopia (short-sightedness) in children by over 50% in our three-year clinical study. This reduction in myopia has significant benefits throughout life, as not only does it reduce the need for thicker glasses, it also reduces the potential risk of vision loss later in life through conditions that have a strong association with being myopic. MiSight® is a fantastic innovation in the marketplace and we are now recruiting a Professional Services Consultant to support the roll out and embedding of the product with our customers.

Key Responsibilities:

As part of the local Professional Services team you will support and influence the successful roll-out and subsequent embedding of MiSight 1 day and myopia management. You will work with established MiSight eye care professionals (ECPs) along with new ECPs through on-going training and education and provide clinical and commercial support. You will work closely with a range of customers to positively promote engagement with CooperVision MiSight 1 day and the myopia management category amongst eye care practitioners and retail staff.

Essential Functions

• Work within a small unit of Professional Services Consultants dedicated to MiSight 1 day. You will be aligned to a geographic region focusing on local follow up & training to drive activation of MiSight in target stores.
• Manage and drive MiSight 1 day performance in optical practices through a structured program supported by the UK Professional Services MiSight lead, including clinical, product and communications training to increase the number of myopic children offered myopia management.
• Working with the UK & Ireland Professional Services team promote and deliver company-approved training material through presentations and practical training at practice training sessions and across a range of in store events
• Follow up with ECPs trained on MiSight to gain feedback on parent and child interaction & communication, understand successes and any barriers to fitting. Share best practices learnt.
• Manage ECP queries on the clinical fitting, product information or communication to parents of MiSight 1 day

Key Knowledge and Skills: 

• High levels of personal commitment, work ethic and professionalism to reflect service and support that fully meets or exceeds customer expectations and CooperVision’s brand promise.

• Ability to empathise with customer’s individual requirements for support and training.

• Ability to present with positive personal impact.

• Strong coaching and facilitation skills.

• Strong personal presence, networking and communication skills.

• Proactive and able to work successfully alone as well as within a team to pre-determined objectives.

• High energy self-starter as well as strong cross-functional team worker.

• Ability to work under pressure and to deadlines.

• Strong organisation and time management skills

• Intermediate level skills in Microsoft PowerPoint and Word preferred.

• Strong clinical background combined with commercial awareness

Experience:

We are looking for someone with a proven track record of clinical experience in fitting and managing contact lens patients on a day-to-day basis, and being a CLO or Optometrist is essential.

• Strong clinical experience in contact lens fitting and patient management, across a range of lens types and modalities in the local market

• Existing knowledge and experience of myopia management and fitting children with contact lenses. 

• Confident speaker with ability to deliver engaging and informative clinical presentations and workshops to an optometric audience.

• Qualified and practicing Optometrist or CLO for a minimum of 5 years within the local market

As well as a competitive salary, CooperVision can also offer you a whole package of benefits including:

• 25 days holiday per year
• Bonus Scheme
• Company Car
• Life Assurance
• Pension Scheme
• Healthshield Cash Plan
• Group Income Protection Insurance
• Discounted contact lens scheme
• Lifestyle Discounts (discount gym memberships/shopping vouchers etc)
• Free Parking/Tea/Coffee & free fruit (monthly/weekly)

If you like what you see, join us and not only will you be joining a growing business full of opportunity and diversity, but you will also be working alongside some of the brightest, most dedicated and passionate members of our industry.

All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.