Supervisor - Bath

Location: Bath

Salary: Competitive basic dependent on experience

Working hours: Full Time

Experience: Must have 1 years optical experience with dispensing or have retail supervisor experience

Understand and motivate retail staff to get results through
managing performance positively
Plan and manage appropriate staffing levels in store
Ensure all staff have personal development plans
Assist in conducting regular reviews for all staff
Assist in the recruitment and induction of new staff
Manage customer service effectively
Understand and implement highest possible levels of retail and
customer service standards
Ensure that the store is Fully Compliant in all areas at all times
Platinum H&S is maintained annually
Cash & Banking is completed within company guidelines and
anomalies investigated and communicated to Management
Telephone is answered to the business standard at all times
Ensure staff understand the tasks and performance standards
expected of them
Set performance objectives for all retail staff and review on a
regular basis
Run regular staff meetings and performance updates
Support the In Store Trainer to ensure that all retail staff have
the appropriate skills for their role
Plan and implement improvements in the retail area that will
enhance the Call Centre & Administration
Meet and exceed all personal and team targets
Your Objectives
All customers receive excellent customer service
Excellent Mystery Shopper scores
Appropriate staffing levels are maintained
Excellent retail standards in store and offices
Actively engage in personal development to improve skills and
product knowledge
All COMS staff understand the tasks and performance standards
expected of them
Targets are set and achieved through the use of Key Performance
Indicators
Ensure that all administration complies with Group policies and
procedures
The call centre is manned during every trading hour and half an
hour prior to opening
Telephone reporting is used to ensure staff are available to
answer the telephone at peak periods
All reports are clean and appropriately completed
Store Manager and Directors are kept informed of all measures
within COMS on a weekly / monthly basis
Store to Store protocol is adhered to at all times
Stock levels of all consumables are well managed and cost
budgets are met
Customer complaints are managed effectively
The Diary is Managed ensuring we get the most effective use of
appointments on a daily basis
Foster a positive team spirit within the store
Ensure you maintain a commitment to continually developing
yourself to strengthen your performance and leadership in an
ever changing business
Live the values and behaviours lead by example, make it
happen
Help people understand their role, whats expected and how they
fit in
Create opportunities for regular discussion and manage
performance
Recognise people for a job well done
Meet and exceed all personal and team goals
Ensure that Store IQ is completed and all deadlines are met
Ensure that all checks on the H&S Hub are completed as directed
Support the store management and Store Directors to create a
positive and energetic retail environment that motivates the
team
Be an ambassador for the Specsavers brand at all times

For more information or to apply, please contact Connor Willingham at Specsavers Recruitment Services on 01566 771 881 or emailconnor.willingham@specsavers.com.