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Area Manager - The Hearing Care Partnership

Employer
Leightons Opticians & Hearing Care
Location
Farnham
Salary
competitive + benefits
Closing date
7 Nov 2019

Job Details

AREA MANAGER – THCP

BUSINESS: The Hearing Care Partnership (THCP)

REPORTS TO: Group Head of Audiology

WORKS CLOSELY WITH: THCP Professional Services Manager ; Area Managers within THCP, Commercial Director THCP, Marketing Director and team

LOCATION: Central Support / Farnham + Remote/Home based

DIRECT REPORTS:

Regional team of audiologists

ROLE PURPOSE

To develop strong relationships with THCP partners and assist audiologists to meet or exceed annually agreed budgets for each practice.

Requirements

Partner Practice focus Areas

  • Deliver exceptional service and support to our business partners and their teams to create optimal conditions for success
  • Bring hearing care to life in each new partner practice within a defined 6 week launch plan
  • Ensure a co-ordinated, impactful and positive go-live and launch experience for each new partner practice, facilitating the involvement of the audiologist
  • Promote momentum and rapid hearing care uptake in the first 3-6 months from launch for each new practice through team engagement and the delivery of an exceptional standard of hearing care and audiologist engagement and marketing plan
  • Manage and monitor our defined 12 month marketing and business development plan for each new practice to ensure growth, sales to target and success in the first 12 months
  • Conduct a 360 º review biannually in each partner practice to agree strategies for continuous improvement
  • Monitor the implementation of the business and marketing plan for each practice in order to ensure roi
  • Identify new possible partners

Audiologist Focus Areas

  • Support audiologists to become a respected, valued and integrated team member of each partner practice
  • Implement strategies for development and improvement of audiological services, defined by the Group Head of Audiology or Professional Services manager
  • Promote community engagement and awareness by delivering at least 3 community events per practice per year for each practice in collaboration with the audiologist
  • Identify new audiologists for the growing THCP team
  • Assist audiologists to engage effectively with optical teams to ensure a proactive and positive team approach to the delivery of hearing care services and 2 FHA’s per clinic day per practice
  • Support audiologists in ongoing practice management and the delivery of sales to budget through the 11 Steps to Success Programm
  • Support audiologists to optimise The Golden Thread of FHA’s; CR% and ATV£
  • Build a strong sense of team membership and motivation for success in your team of audiologists

Benefits

Discretionary Quarterly Bonus of 20% of base salary. The bonus will be based on delivery of the following KPI’s

  • Sales to target per partner practice
  • Partner practice engagement in the support of hearing sevices
  • Implementation, co-ordination of the 6 week to launch and 12 month plan
  • Exceptional Audiologiy/ Optical Team integration
  • Excellent Basic Salary

Company

Welcome to Leightons Opticians and Hearing Care, a proudly independent, family-owned, and family-run establishment since 1928. With 35 practices spread across the UK, offering a diverse range of unique opportunities for eyecare and audiology professionals.

At Leightons, we firmly believe that our people are the cornerstone of our success and enduring legacy. We are committed to equipping all our practices with cutting-edge technology, including OCT and Optomap, to ensure the highest standard of vision care for our patients. Our clinical approach, combined with our emphasis on advanced technology, enables us to deliver an exceptional level of precision and care in both optical and audiology services.

Central to Leightons' values is the meaningful time we invest with our patients. We prioritise building strong relationships, understanding their individual needs, and delivering personalised care to ensure their satisfaction and well-being. Furthermore, we place a strong focus on nurturing professional development and growth, offering our team members the support, training, autonomy, and opportunities they need to truly excel in their careers.

We are currently on the lookout for passionate, caring, and driven optometrists, dispensing opticians, optical and hearing assistants, and audiologists to join our dedicated team. If you are seeking an environment that values clinical excellence, cutting-edge technology, patient-centred care, and opportunities for professional advancement, Leightons Opticians and Hearing Care is the place for you. Contact us today; we look forward to hearing from you and exploring how we can work together to provide outstanding eyecare and audiology services to our patients.

Company info
Website
Mini-site
Leightons Opticians & Hearing Care
Telephone
07590 375892
Location
Clarendon House
63 Downing Street
Farnham
Surrey
GU97PN
United Kingdom

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