Area Manager - The Hearing Care Partnership

competitive + benefits
10 Oct 2019
07 Nov 2019
Contract Type
Full Time


BUSINESS: The Hearing Care Partnership (THCP)

REPORTS TO: Group Head of Audiology

WORKS CLOSELY WITH: THCP Professional Services Manager ; Area Managers within THCP, Commercial Director THCP, Marketing Director and team

LOCATION: Central Support / Farnham + Remote/Home based


Regional team of audiologists


To develop strong relationships with THCP partners and assist audiologists to meet or exceed annually agreed budgets for each practice.


Partner Practice focus Areas

  • Deliver exceptional service and support to our business partners and their teams to create optimal conditions for success
  • Bring hearing care to life in each new partner practice within a defined 6 week launch plan
  • Ensure a co-ordinated, impactful and positive go-live and launch experience for each new partner practice, facilitating the involvement of the audiologist
  • Promote momentum and rapid hearing care uptake in the first 3-6 months from launch for each new practice through team engagement and the delivery of an exceptional standard of hearing care and audiologist engagement and marketing plan
  • Manage and monitor our defined 12 month marketing and business development plan for each new practice to ensure growth, sales to target and success in the first 12 months
  • Conduct a 360 º review biannually in each partner practice to agree strategies for continuous improvement
  • Monitor the implementation of the business and marketing plan for each practice in order to ensure roi
  • Identify new possible partners

Audiologist Focus Areas

  • Support audiologists to become a respected, valued and integrated team member of each partner practice
  • Implement strategies for development and improvement of audiological services, defined by the Group Head of Audiology or Professional Services manager
  • Promote community engagement and awareness by delivering at least 3 community events per practice per year for each practice in collaboration with the audiologist
  • Identify new audiologists for the growing THCP team
  • Assist audiologists to engage effectively with optical teams to ensure a proactive and positive team approach to the delivery of hearing care services and 2 FHA’s per clinic day per practice
  • Support audiologists in ongoing practice management and the delivery of sales to budget through the 11 Steps to Success Programm
  • Support audiologists to optimise The Golden Thread of FHA’s; CR% and ATV£
  • Build a strong sense of team membership and motivation for success in your team of audiologists


Discretionary Quarterly Bonus of 20% of base salary. The bonus will be based on delivery of the following KPI’s

  • Sales to target per partner practice
  • Partner practice engagement in the support of hearing sevices
  • Implementation, co-ordination of the 6 week to launch and 12 month plan
  • Exceptional Audiologiy/ Optical Team integration
  • Excellent Basic Salary

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