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Senior Optical & Hearing Assistant

Employer
Leightons Opticians & Hearing Care
Location
Epsom
Salary
competitive + benefits
Closing date
23 Oct 2019

View more

Job Role
Administrative
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

JOB PURPOSE

  • To contribute to the achievement of the highest standards of customer service and care through personal involvement and the provision of support to the practice team.
  • To supervise Optical & Hearing Assistants and be responsible for the smooth running of the reception area.
Requirements


  • Supervision and training of optical assistants
  • To greet patients on arrival, make appointments, accurately collect and record patient information on OPTIX, take orders, advise and remind them of appointments and contact re collection of orders
  • Assisting the Branch Manager in tracking and monitoring branch performance, actively develop and promote strategies within the practice to increase branch performance
  • Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
  • Operate in line with company policies, procedures and current legislation at all times
  • To act as first/prime contact with patient by telephone or face-to-face in order to meet all their needs or refer on as necessary
  • Carry out visual field screening as required and undertake other clinical duties such as Colorimetry; also recommend, book and perform retinal imaging and Optical Coherence Tomographer (OCT) examinations
  • Accurately process customer contact lens orders and assist with the instruction of patients in the insertion, removal and care of lenses
  • To act as the first point of contact for customer complaints and enquiries ensuring that these are efficiently dealt with promptly and as they arise
  • Ensuring that all paperwork is collected and accurately prepared so that all Optical and Hearing clinics run efficiently
  • Promptly and accurately deal with daily banking, cashing up, taking and recording payments from customers and ensure that the till is properly maintained
  • Promote products and services, assist customers with frame selection and maximise opportunity to sell sunglasses and accessories and Hearing Care services/products
  • Ensure that the reception area is properly organised at all times, that displays are well presented and that consulting rooms are kept in prime condition
  • Ensure that administrative tasks such as NHS vouchers, record keeping, post preparation and filing are promptly and accurately completed at the appropriate frequency
  • Carry out minor repairs to spectacles
  • Deal with all other tasks as directed, including assisting other members of the practice team
  • Act as key holder
  • Motivated and focused on achieving own goals.
  • Confident about working within a team.
  • Commercially aware, and happy to offer the customer what they need.
  • Dedicated to exemplary patient service to ensure patient satisfaction.
  • Excellent communication skills, with empathy and patience.
  • Desire to do, see and enjoy a job well done.
  • To have or be willing to undertake the Diploma in Retail Optix

Company

Welcome to Leightons Opticians and Hearing Care, a proudly independent, family-owned, and family-run establishment since 1928. With 35 practices spread across the UK, offering a diverse range of unique opportunities for eyecare and audiology professionals.

At Leightons, we firmly believe that our people are the cornerstone of our success and enduring legacy. We are committed to equipping all our practices with cutting-edge technology, including OCT and Optomap, to ensure the highest standard of vision care for our patients. Our clinical approach, combined with our emphasis on advanced technology, enables us to deliver an exceptional level of precision and care in both optical and audiology services.

Central to Leightons' values is the meaningful time we invest with our patients. We prioritise building strong relationships, understanding their individual needs, and delivering personalised care to ensure their satisfaction and well-being. Furthermore, we place a strong focus on nurturing professional development and growth, offering our team members the support, training, autonomy, and opportunities they need to truly excel in their careers.

We are currently on the lookout for passionate, caring, and driven optometrists, dispensing opticians, optical and hearing assistants, and audiologists to join our dedicated team. If you are seeking an environment that values clinical excellence, cutting-edge technology, patient-centred care, and opportunities for professional advancement, Leightons Opticians and Hearing Care is the place for you. Contact us today; we look forward to hearing from you and exploring how we can work together to provide outstanding eyecare and audiology services to our patients.

Company info
Website
Mini-site
Leightons Opticians & Hearing Care
Telephone
07590 375892
Location
Clarendon House
63 Downing Street
Farnham
Surrey
GU97PN
United Kingdom

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