Retail Optical and Hearing Assistant

At Leightons, we’re built on 90 years of rigorous care that’s genuinely sincere, expert and unhurried. We take pride in our reputation for clinical excellence and personal service that puts customers first. We deliver this by creating teams where every team member feels connected, valued, is listened to, and their skills are nurtured with market-leading training programmes tailored to the individual. Leightons has one purpose: to help our customers - and our people - live their lives to the full.

PRINCIPLE DUTIES AND RESPONSIBILITIES

To greet patients on arrival, make appointments, accurately collect and record patient information on OPTIX, take orders, advise and remind them of appointments and contact re collection of orders

• To act as first/prime contact with patient by telephone or face-to-face in order to meet all their needs or refer on as necessary.

• Carry out visual field screening as required and undertake other clinical duties such as Colorimetry; also recommend, book and perform retinal imaging and Optical Coherence Tomographer (OCT) examinations
• Accurately process customer contact lens orders and assist with the instruction of patients in the insertion, removal and care of lenses
• To act as the first point of contact for customer complaints and enquiries ensuring that these are efficiently dealt with promptly as they arise
• Ensuring that all paperwork is collected and accurately prepared so that all Optical and Hearing clinics run efficiently
• Promptly and accurately deal with daily banking, cashing up, taking and recording payments from customers and ensure that the till is properly maintained
• Promote products and services, assist customers with frame selection and maximise opportunity to sell sunglasses and accessories and Hearing Care services/products
• Ensure that the reception area is properly organised at all times, that displays are well presented and that consulting rooms are kept in prime condition
• Ensure that administrative tasks such as NHS vouchers, record keeping, post preparation and filing are promptly and accurately completed at the appropriate frequency
• Carry out minor repairs to spectacles

Requirements

Previous retail and/or customer service desirable

Benefits

- Bonus scheme

- Staff discounts

- Access to the Leightons Learning Academy