Full or Part time Optical Assistant
We are looking for an experienced Optical Assistant to join our leading family group of independent opticians. We strongly believe in our people and provide them with the best tools to thrive in a growing business, designed to make the professional journey smoother.
This position is based in Gordon Thomas Good Looking Optics, our practice in Enfield, Middlesex, which has been offering dedicated, caring and professional service for over 70 years. You must be well-presented, warm and welcoming with the ability to build a rapport with each of our patients.
Main Purpose of job:
To ensure you offer the absolute best in clinical services with the ability to build a rapport and identify the needs of the customer to ensure efficient customer service.
- Ensuring every customer gets a great experience when they visit our practice
- Engage with patients building rapport and confidence.
- Attend reception and make appointments
- Pre-screen when necessary
- Complete adjustments and collections.
- Dispense SV spectacles when necessary.
- Be an all-rounder in an optical practice most importantly, always offering stand out service.
- Explaining our products and offers
- Assist on giving good, clear advice and making a positive impression
- To help with the day to day running of the clinics
Requirements / Person Specification
- The ability to dispense and make any necessary adjustments
- Dispensing experience is not essential but is preferred
- To have friendly and personable demeanour with positive energy and attitude.
- To be able to work individually and as part of a team
- Excellent communication skills – face-to-face and over the telephone
- Ability to deliver exceptional customer service
- Able to work within systems and processes
- Ability to assist patients and continually seek the most appropriate solutions
- Efficient action planning skills
All of our team members enjoy a whole range of fantastic benefits including;
- Access to an innovative discounts platform
- Let us look after the cost of your health with our healthcare cash plan scheme
- Pension plan
- Access to our own Financial Flexibility Fund
We’ll also fill you in on our FISH philosophy – Finding Inner Self Happiness. This is the secret ingredient that saw us come top of the Sunday Times 100 Best Small Companies to work for. Sound intriguing? You’ll have to apply to find out more!
If you feel you are suitable for our Optical Assistant position, we would love to hear from you.