Retail Floor Manager - Maldon, Essex
- Employer
- Specsavers
- Location
- Maldon
- Salary
- Competitive plus benefits
- Closing date
- 25 Jun 2019
View more
- Job Role
- Optical Management
- Sector
- Multiple Practice
- Contract Type
- Permanent
- Hours
- Full Time
Due to this stores continued growth we have a fantastic opportunity available at Specsavers in Maldon, Essex - we are looking for a Retail Floor / Assistant Manager to help support our Practice Manager in the running of the store!
About Specsavers
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Role Overview
To assist the store management team and store directors in the delivery of excellent customer service on the retail floor by assuming responsibility for shop floor based staff and activities in order to achieve business objectives
About the Role
- Understand and motivate retail staff to get results through managing performance positively
- Manage customer service effectively
- Understand and implement highest possible levels of retail and customer service standards
- Implement retail targets based on Key Performance Indicators within the store
- Ensure staff understand the tasks and performance standards expected of them
- Set performance objectives for all retail staff and review on a regular basis
- Run regular staff meetings and performance updates
- Support the In Store Trainer to ensure that all retail staff have the appropriate skills for their role
- Plan and implement improvements in the retail area
Your Objectives
- All customers receive excellent customer service
- Excellent Mystery Shopper scores
- Actively engage in personal development to improve skills and product knowledge
- All Retail staff understand the tasks and performance standards expected of them
- Targets are set and achieved through the use of Key Performance Indicators
- Customer complaints are managed effectively
- Performance of the Retail area is maximised
- Support the store management and Store Directors to create a positive and energetic retail environment that motivates the team
- Be an ambassador for the Specsavers brand at all times
For more information about this opportunity please contact Laura Field on 01566 770228
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