Optical Customer Service Advisor - Swindon, Wiltshire

Optical Customer Service Advisor -  Monday to Friday, Swindon, Wiltshire 

My client a leading Optical Domiciliary Company has an opportunity for an Optical Assistant to work as part of their Customer Services team, situated in their offices in Swindon.  You will play a vital role in supporting the provision of optical aftercare and seek to do what is right for the patient following current regulatory advice and guidance, current best practice and internal procedures.

Main Duties:
"    Handle a range of aftercare enquiries including service and products
"    Provide advice and guidance to our National Delivery team
"    Manage daily requests with reference to patient aftercare and follow up requirements 
"    Support the Customer Service Manager and Complaints team with optical concerns, complaints and feedback
"    Managing concerns with non-tolerances, lab rejections and delays

Working hours;
"    Monday to Friday 09:00 - 17:30 with 1 in 6 Saturday 09:00 - 13:00

"    20 days annual holiday (plus bank holiday), rising with service
"    Three 'treat' days for 100% attendance
"    Contributory pension scheme
"    Many more additional benefits
"    Competitive salary

This is a fantastic opportunity for an Optical Assistant who is looking to move away from practice and into a more varied role with fewer weekends! But still be able to utilise their optical knowledge and experience.

For more information please contact Nicki on 0121 456 8116 quoting reference number; 911725