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Clinic Manager - Bristol City Centre

Employer
Specsavers
Location
Bristol (City Centre)
Salary
Competitive plus benefits
Closing date
31 Jan 2019

View more

Job Role
Optical Management
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time
Clinic Manager - Bristol City Centre Role summary

Location: Bristol City Centre

Salary: Competitive basic dependent on experience

Working hours: Full Time

• Understand and motivate retail staff to get results through
managing performance positively
• Plan and manage appropriate staffing levels in store
• Ensure all staff have personal development plans
• Assist in conducting regular reviews for all staff
• Assist in the recruitment and induction of new staff
• Manage customer service effectively
• Understand and implement highest possible levels of retail and
customer service standards
• Ensure that the store is Fully Compliant in all areas at all times
• Platinum H&S is maintained annually
• Cash & Banking is completed within company guidelines and
anomalies investigated and communicated to Management
• Telephone is answered to the business standard at all times
• Ensure staff understand the tasks and performance standards
expected of them 
• Set performance objectives for all retail staff and review on a
regular basis
• Run regular staff meetings and performance updates
• Support the In Store Trainer to ensure that all retail staff have
the appropriate skills for their role
• Plan and implement improvements in the retail area that will
enhance the Call Centre & Administration
• Meet and exceed all personal and team targets
Your Objectives
• All customers receive excellent customer service
• Excellent Mystery Shopper scores
• Appropriate staffing levels are maintained
• Excellent retail standards in store and offices
• Actively engage in personal development to improve skills and
product knowledge
• All COMS staff understand the tasks and performance standards
expected of them
• Targets are set and achieved through the use of Key Performance
Indicators
• Ensure that all administration complies with Group policies and
procedures
• The call centre is manned during every trading hour and half an
hour prior to opening
• Telephone reporting is used to ensure staff are available to
answer the telephone at peak periods
• All reports are clean and appropriately completed 
• Store Manager and Directors are kept informed of all measures
within COMS on a weekly / monthly basis
• Store to Store protocol is adhered to at all times
• Stock levels of all consumables are well managed and cost
budgets are met
• Customer complaints are managed effectively
• The Diary is Managed ensuring we get the most effective use of
appointments on a daily basis
• Foster a positive team spirit within the store
• Ensure you maintain a commitment to continually developing
yourself to strengthen your performance and leadership in an
ever changing business
• Live the values and behaviours – lead by example, make it
happen
• Help people understand their role, what’s expected and how they
fit in
• Create opportunities for regular discussion and manage
performance
• Recognise people for a job well done
• Meet and exceed all personal and team goals
• Ensure that Store IQ is completed and all deadlines are met
• Ensure that all checks on the H&S Hub are completed as directed
• Support the store management and Store Directors to create a
positive and energetic retail environment that motivates the
team
• Be an ambassador for the Specsavers brand at all times

For more information or to apply, please contact Connor Willingham at Specsavers Recruitment Services on 01566 771 881 or email connor.willingham@specsavers.com.  

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