Optical Retail Manager - Slough
We are currently looking for an Optical Retail Manager to join an industry leading opticians based in Slough, Berkshire. This is an outstanding opportunity to join a fantastic practice which holds a great reputation for providing the highest levels of service where you can continuously enhance and develop your career.
The practice is completely modern and fitted with the latest equipment. It is led by excellent Directors and General Manager who are a joy to work with and pride themselves on the opportunities they offer.
Optical Retail Manager - Role
- Lead, direct and motivate the team of 20
- Manage the day-to-day running of the practice
- Deal with any technical patient queries
- Ensure all targets and KPI's are met/exceeded
- Dispense lenses to all levels
- Introduce and implement new ideas to help drive the business forward
- Train existing and new member of staff on technical and customer service issues.
- Make sure the clinic runs smoothly and the handover process is efficient
- Handle any customer complaints
Optical Retail Manager - Requirements
- Optics experience not essential but strong retail management experience is required
- Excellent communication skills: Demonstrate a passion for excellent customer service
- Initiative: Work on own initiative to manage the team, resolve issues and escalate concerns
- Financial awareness: Demonstrate financial awareness and ability to operate a cost effective and efficient department whilst maintaining performance and exceeding expectations
Optical Retail Manager - Salary
- Extremely rewarding package including lucrative bonus scheme and other additional perks
To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the 'Apply' link as soon as possible.