Customer Care Advisor

Zest Optical
England, London, East London
£23000 - £25000 per annum
29 Jun 2018
27 Jul 2018
Rebecca Wood
Job Role
Contract Type
Full Time

A specialist drug manufacturer and pharmacy based in East London are looking to recruit a full time Customer Care Advisor.

You will be responsible for taking care of patients by answering the phone and taking payments for specialist medications as well as resolving queries.

Key Responsibilities

  • Delivering outstanding levels of patient care and service;
  • Consistently delivering '10 Steps to Excellent Patient Care' and leading by example;
  • Receiving and recording patient payments and enquiries accurately, quickly and efficiently via phone, email, in-person or Live Chat
  • Ensuring accurate and complete data entry into the management system without omission or error
  • Collecting payment for medications prescribed to customers
  • Referring pharmaceutical queries to our pharmacists and clinical queries to the appropriate doctor when necessary
  • Remaining up to date with all clinic communications and keeping patients informed with updates to clinic policies and pricing


  • 5 years' experience of working in a similar role
  • Experience of looking after affluent patients and consistently delivering a premium service that exceeds their expectations
  • A genuine commitment and passion for delivering outstanding levels of patient care and customer service
  • A track record of working in a busy working environment and dealing with a high volume of patient/customer enquiries
  • Highly organised, methodical and efficient with an excellent eye for detail
  • A calm, professional and warm telephone manner
  • Diplomacy, gravitas and a calm sense of assurance, particularly under pressure
  • Excellent keyboard and IT application skills including Microsoft Office
  • First-class communication, teamwork and relationship building skills
  • Be self-motivated and results oriented, with a drive to succeed

Working hours are from 9am to 5.30pm, Monday to Friday.

This role offers a very competitive salary of between £23,000 to £25,000 depending on experience.