Customer Service Assistant

Zest Optical
England, West Sussex, Crawley
£23000 - £25000 per annum
20 Jun 2018
03 Jul 2018
Rebecca Wood
Contract Type
Full Time

A leading ophthalmic pharmaceutical company based in Crawley, West Sussex, are looking to recruit a full time Customer Service Assistant to support the UK Operations and customer service team.


  • Providing first class customer service to existing, new and potential clients via the phone, email and online chat.
  • Processing Direct Orders reports - pulling from Sage, manipulating and sending to the warehouse for dispatch.
  • Various sales reporting on Microsoft excel. Experience in MIS or Sage advantageous - testing will be given on Excel at interview
  • Day to day office Operations - Sending out samples, packing up for large exhibitions, sending out customer orders, keeping the office tidy
  • Liaising and problem solving with their team of Business Development Managers and office staff
  • Customer / Client phone & web enquiries - maintain database, record messages, take orders and process
  • Booking couriers and organising collections from customers/exhibitions
  • Assisting with travel and hotel bookings


  • Experience of Customer Service and Support/Operations
  • Outstanding communications skills
  • Able work in a small, pressurised office environment
  • Ability to multi-task and manage completing priorities
  • Meticulous attention to detail
  • A real team player
  • Able to work on own their own with motivation and initiative
  • Pharmaceutical/medical device/optical/logistical background an advantage but not essential
  • Available to travel occasionally for company meetings

Additional Information

  • Basic salary up to £25,000
  • Monday to Friday
  • 9am to 5pm
  • Pension and Healthcare
  • 23 days holiday plus bank holidays

To apply for this role please send a copy of your CV or call 0114 238 1726 for more information.

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